Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.
If you have any questions please email our customer service team on firstname.lastname@example.org
30 Day Money Back Guarantee for Unwanted Goods
Under our 30 Day Money Back Guarantee you can return unwanted goods within 30 days of placing your order. Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. Certain items are excluded from the guarantee. These include goods that are made to measure, cut or mixed to your requirements. Other excluded items are macerators and water pumps.
To return an item please contact us on email@example.com quoting your order reference (which you can find on your order acknowledgement email).
Important: You will be responsible for the cost of returning unwanted goods. The costs will vary from country to country, but will be no more than £20. Please contact us on firstname.lastname@example.org for full details of the cost from your country and to arrange payment and return.
Faulty or Damaged Goods
If any product you purchase is damaged or faulty, please notify us as soon as possible. Our aim is to get the problem put right as quickly as possible.
Firstly, please check if the manufacturer offers a helpline, repair or warranty service. Using this service may be the fastest way to get the problem put right.
If there is no warranty or repair service, or if you wish to return a faulty item, please contact us on email@example.com quoting your order reference (which you can find on your order acknowledgement email) and giving full details of the problem with your order.
We may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. Our policy on faulty products does not affect your legal rights.
Please make sure that you return all component parts and any promotional items received. Please ensure that all petrol products are drained of fuel and oil before return.
If the item has already been installed, call us on firstname.lastname@example.org for further advice.
If the item has already been installed and a fault arises, contact us on email@example.com for further advice.